Studio Policy

Our Studio Policy

Online lessons can be cancelled up to 24 hours in advance

If you cancel within 24 hours of the lesson, the lesson fee will be collected and will not be rescheduled.

Please be sure to notify us of your absence even if it is less than 24 hours before the lesson.

Rescheduling a lesson is only possible if the instructor has an available schedule.

Rescheduling is only possible within the current month. Please be careful with lessons in the last week of the month.

Students must pay the lesson fees by the specified date.

Sharing or transferring the URL of the learning video is prohibited.

Sharing or transferring online lesson videos is prohibited.

Sharing or transferring the URL of the correction video is prohibited.

Once paid, lesson fees are non-refundable except in the following special cases:

・If a major earthquake, natural disaster, war occurs in the teacher's or student's country and lessons cannot be continued after that.

・If the instructor becomes ill and has less than six months to live

If any prohibited acts are discovered, legal action will be taken.