Online Piano Lab aims to connect people from all over the world who want to learn piano and to foster mutual respect for each other's values.
We believe that mutual respect is the foundation for achieving this mission, and this policy is essential for running the online lab. It demonstrates to both internal and external parties our company's firm stance on customer harassment by even the most minor of customers.
Definition of customer harassment
There are cases where requests or complaints from customers go beyond the normal scope of response, and depending on how they are handled, it can have a significant impact on the worker's work.
Examples of behavior that may constitute customer harassment
・Physical attacks such as assault and injury
・Mental attacks such as threats, slander, libel, insults, and verbal abuse
・Intimidating behavior
・Demands for dogeza
・ Persistent behavior
・ Restrictive behavior such as refusing to leave, staying in, or being confined
・discriminatory speech and behavior
・Sexual behavior
・Attacks or demands against employees
・ Posting on social media with the intent of damaging the reputation of the company or its employees
・Deferred or refusal to pay lesson fees
For the sake of our business and safety, we respond to customer opinions and requests in good faith, but if we determine that the behavior is unfair or malicious, we will take firm action and consult with the police, lawyers, etc., and take strict action.
